From sign-up to it just works.
No magic, no black box. Six stages, real humans involved at every step. You see exactly what's happening on a dashboard the whole time.
Sign up
15 min wizard
We learn you
Voice + KB capture
Practice run
20 simulated calls
Go live
Real customers
Watched
Every reply reviewed
Auto-send
Routine matters fly
Sign up
15 min wizard
We learn you
Voice + KB capture
Practice run
20 simulated calls
Go live
Real customers
Watched
Every reply reviewed
Auto-send
Routine matters fly
Sign up. The wizard takes 15 minutes.
Pay through Stripe Checkout, click the magic-link in your inbox, work through the 12-step wizard. Most customers finish in one sitting; you can save and come back.
If Workhand isn't a fit for your shape of business, the wizard will tell you before you finish. Some tools suit some businesses; we don't pretend to be the answer for everyone.
We learn how you talk.
How you describe your services, your prices, what you don't do, the words you'd never use, the words you would. Stories about awkward customers and how you handled them.
From that, we build your knowledge base. Four plain-text documents you can read and edit yourself: services & pricing, FAQs, policies, scheduling. Workhand reads from these every time it answers something.
Rehearsal. Before any real customer.
Workhand answers 20+ practice calls and replies to mock emails. Awkward questions, trick questions, off-scope questions. Anything Workhand gets wrong, the knowledge base gets updated.
Daily email summarises what Workhand learned. By day 8 the rehearsal log shows a 90%+ pass rate before we go live.
Supervised live. We both watch.
Workhand's number goes live. Real customers call, real emails come in. Every reply still goes through a real person first, and you see them too on your dashboard. Approve, edit, or reject in one tap.
By day 13 your approval rate (replies you approved without editing) should be above 85%. That's the gate to Stage 4.
Drafted by Workhand. Reviewed by Felix.
Every reply during Stage 3 goes through a real person before it reaches your customer. Here's the actual interface, with three real scenarios cycling.
Sarah · 07810 421 008
"Hi, looking for a quote on a boiler service for Saturday."
Hi Sarah, weekend slots are £95 to £120 depending on boiler model. I have 10am Saturday free, shall I book that in?
Partial autonomy. Only the tricky bits.
Booking confirmations, simple FAQs, reminder follow-ups, all handled. Tricky stuff (complaints, refund requests, big-ticket quotes, anything new) still queues for your approval.
About 5 minutes a day reviewing the queue. Workhand handles the volume; you keep the judgement calls.
It just runs.
A daily email summary (5 lines, plain English) tells you what happened. Anything that needs you, still rare, maybe 1-2 items a week, shows up in the dashboard with a notification.
Service or price change? Update your knowledge base and Workhand picks it up instantly. No engineer needed.
Six stages. One price.
Monthly rolling. Cancel any time. If the wizard tells you Workhand isn't a fit, you don't pay.