— here's how.
From “what's Workhand?” to “oh, it just works” — in 30 days.
No magic, no black box. Six stages, real humans involved at every step, you see exactly what's happening on a dashboard the whole time.
30 minutes on the phone or Zoom.
Felix asks about your work, your customers, what you wish you didn't have to deal with. You ask about Workhand. By the end of it you both know whether this is a fit.
If yes, he sends a short signup link. If not, he'll point you somewhere better — there are tools that suit different shapes of business and Workhand isn't always the right one.
A second longer call. The “tell me everything” call.
How you describe your services, your prices, what you don't do, the words you'd never use (“absolutely”, say, or “fabulous”), the words you would. Stories about awkward customers and how you handled them.
From that, Felix builds your knowledge base — four plain-text documents you can read and edit yourself: services & pricing, FAQs, policies, scheduling. Workhand reads from these every time it answers something.
Workhand answers 20+ practice calls and replies to mock emails.
You don't have to attend — Felix is on the calls, asking the awkward questions, the trick questions, the off-scope questions. Anything Workhand gets wrong, the knowledge base gets updated.
You'll get a daily email summarising what Workhand learned. By day 8 the rehearsal log shows a 90%+ pass rate before we go live.
Workhand's number goes live. Real customers call, real emails come in.
Every reply still goes past Felix first — and you see them too on your dashboard. You can approve, edit, or reject in one tap.
By day 13 your approval rate (replies you approved without editing) should be above 85%. That's the gate to Stage 4.
Routine replies go out without your eye on them.
Booking confirmations, simple FAQs, reminder follow-ups — handled. The tricky stuff (complaints, refund requests, big-ticket quotes, anything new) still queues for your approval.
You'll spend about 5 minutes a day reviewing those. Most customers tell us this is the best part — Workhand handles the volume but you keep the judgement calls.
You go fully hands-off.
A daily email summary (5 lines, plain English) tells you what happened. Anything that needs you (still rare — maybe 1-2 items a week) shows up in the dashboard with a notification.
If something changes — new service, price change, a new “we don't do that” — you update your knowledge base and Workhand picks it up instantly. No engineer needed.
If at any point you're not confident in what the AI is doing on your behalf, we pause. We fix what needs fixing. We don't push you forward into autonomy until you're ready.
— questions?
Not a sales call. An honest one.
If you're sceptical, that's the right place to start. Felix would rather hear “this isn't for me” on the call than three months in.